Airport Check-in

It is recommended to check-in at the designated airport a minimum of 3 hours prior to flight departure time due to clearance/processing time. Passengers arriving may be denied boarding. All flight times are subject to change with or without prior notice. It is suggested to visit the airline website before leaving for the airport to confirm departure time. Prior to return, arrival times and terminal locations should be confirmed by visiting the airline website if being picked up at the airport.

Important Note: It is suggested that travel documents be carried in a safe place (pocket, purse, carry-on) and never packed in checked luggage.

Baggage Allowance

Please check with the airline’s website for current baggage allowance and restrictions, for both checked and carry-on baggage since security regulations are constantly changing.

For carry-on items, liquids, gels and aerosols must be placed in containers with a maximum capacity of 100 ml (3.4 ounces). These containers must be placed in a clear, resealable plastic bag (available at the airport if needed) with a capacity of no more than 1 liter. One bag per passenger is permitted.

Passport/Entry

Canadians must present a passport that must be valid for a minimum of 3 months after your arrival in Cancun, Mexico and have 1 blank page. Please check your passports to ensure they do not expire prior to travel. For all other nationalities, we recommend you consult the applicable country’s immigration website for entry requirements.

Travel Medical Coverage

It is strongly recommended when travelling outside of Canada to have out-of-country health insurance. Please check your policy for coverage. In the event there is no coverage, Travel Medical Insurance can be purchased through 3rd party insurance companies (i.e. Blue Cross). For any questions or concerns, please contact Air Support by email at airsupport@fenixevent.ca.

Banking

In the event you plan on using your banking card for purchases while in Cancun, Mexico, we suggest you advise your bank prior to travel to let them know you will be travelling.

Climate

The average temperature in Playa Mujeres, Mexico in February ranges from a high of 25°C (77° F) to a low of 22°C (71.6°F).

Currency

In Mexico, the local currency is the Mexican peso (MXN). Most international credit cards are accepted in local restaurants, shops, and resorts; however, cash is often preferred by smaller, local businesses and street vendors. US dollars are widely accepted in tourist areas like Playa Mujeres, but it’s still a good idea to carry some Mexican pesos, especially for tips, taxis, and small purchases. Some exchange offices also accept Canadian dollars, though exchange rates may vary.

We recommend that you notify your bank before travelling to Mexico if you plan to use your credit and/or ATM cards. For the current exchange rate, please visit: https://wise.com/gb/currency-converter/cad-to-mxn-rate using CAD to Mexican Peso (MXN).

Cell Phone Data / Roaming Plans

When travelling to Cancun, Mexico, it is important to verify your roaming/date package to avoid high charges for data, calls or text messages. We strongly suggest you reach out to your cell phone provider for more details prior to travel.

You will have access to internet once at the resort.

Dress Code & What to Pack

• Daytime at the resort – Beach/Resort Casual (Swim trunks, bathing suits, flip-flops, shorts or capri pants, sneakers/tennis shoes, and sandals)
• Restaurant Dinner: Casual Elegance
  • Sneakers/tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops.
    Important Note: Men are required to wear long pants for dinner.
• Meetings - Casual  
• Optional Activities (if applicable) – refer to your optional activity selection for specific attire
• Welcome Reception (Feb 2): Mexican Fiesta – Resort Casual
  • Suggested attire: fun, vibrant, colours & patterns
• Farewell Dinner (Feb 5): As The Waves Roll In (white night) – Resort Casual
  • Suggested attire: whites, neutrals & light hues
     

Electricity

Playa Mujeres, Mexico operates on the same 110-volt/60-Hz current as Canada, so electrical converters are not required.

Gratuities

As guests of PharmaChoice Canada, all gratuities for planned group activities and functions have been pre-paid.

Hotel Check-in

While every effort will be made to accommodate early check-in, the official hotel check-in time is 3:00 PM. In the event a room is not ready, it is suggested travelers bring a change of clothes in carry-on luggage. All luggage can be stored at the hotel’s bell desk until your room is ready.

Individual Expenses

Items of a personal nature such as ‘at-your-leisure-activities’, gift purchases, spa charges and laundry, etc. will be at your own expense. You will be asked for a credit card upon check-in at the hotel to maintain an incidental account to cover your personal expenses. Please make sure you settle this account prior to checking out.

Language(s) Spoken

The official language in Mexico is Spanish, yet English is widely spoken.

On-Site PharmaChoice Canada Travel Representation

During your stay in Playa Mujeres, Mexico, representatives from the PCC On-Site Event Team will be pleased to assist you in every way possible. Please do not hesitate to visit them at the hospitality desk or email info@pcc2026concierge.ca.

Time Zone

Playa Mujeres, Mexico is located in the Eastern Standard Time Zone (EST). When it is 12:00 PM in Playa Mujeres, it is:

9:00 AM in Vancouver, British Columbia
10:00 AM in Calgary, Alberta
11:00 AM in Regina, Saskatchewan
12:00 PM in Toronto, Ontario
1:00 PM in Halifax, Nova Scotia

Resort App

• Download the ‘Hyatt Inclusive Collection’ Interactive Resort App on to your phone or by scanning the QR code on your room key.
• Search for “Dreams Playa Mujeres Golf & Spa Resort”.
• Here you will find resort map, dining information, hotel information & scheduled resort activities.

For any questions or concerns, please contact the PCC Congress 2026 Concierge Team by email at info@pcc2026concierge.ca or by
phone 905-837-9292 ext. 237.